Payment Policy
Welcome to Fleecelle!
At Fleecelle, we are committed to providing a secure, transparent, and convenient online shopping experience.
This Payment Policy explains the payment methods available at our store, payment processing procedures, currency information, transaction security, billing practices, and how we handle payment-related issues.
This policy applies to purchases made through our official website:
Fleecelle is an online retail brand operated by FULLWIN (CHINA) BAGS COMPANY LIMITED, a company registered in Hong Kong.
1. Accepted Payment Methods
Fleecelle accepts payments through the payment methods that are available and displayed during checkout.
Depending on your location and the payment services currently enabled on our website, available options may include supported credit cards, debit cards, or digital payment services.
The payment options displayed at checkout represent the methods available for your particular transaction.
Payment method availability may vary depending on your billing location, transaction currency, and the requirements of our authorized payment service providers.
If a payment method is not displayed during checkout, it is not currently available for that transaction.
All payments must be completed through our authorized checkout process.
2. Payment Currency
Product prices are displayed in the currency indicated on our website and during checkout.
The final transaction currency and total payable amount will be shown before you confirm your purchase.
If your payment account is denominated in a different currency, your bank or payment provider may apply currency conversion rates or international transaction fees.
Such conversion rates and financial institution fees are determined by your payment provider and are not controlled by Fleecelle.
We encourage customers to review the final amount and currency before completing payment.
3. Payment Processing
Payment information is submitted through our online checkout and processed by our authorized payment service providers.
When you place an order, your payment method may be authorized, charged, or otherwise processed according to the payment method selected and the applicable payment processing arrangement.
An order confirmation will normally be sent to the email address provided during checkout.
If payment cannot be authorized or completed, the order may remain unpaid or may not be accepted for fulfillment.
Orders may be subject to reasonable payment verification and fraud prevention procedures.
We will handle payment processing and related order issues in accordance with applicable laws.
4. Pricing and Order Total
We aim to provide accurate and transparent pricing information.
Before completing your purchase, you will be able to review the applicable order total, including:
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Product prices
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Applicable discounts
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Shipping charges
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Taxes or other mandatory fees collected during checkout
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The final payment amount
Any applicable promotional discounts will be reflected in the order summary according to the stated promotion terms.
We do not intentionally impose undisclosed charges after a customer has completed a purchase.
If a material pricing or calculation error is identified, we will contact the affected customer and resolve the issue in accordance with applicable law.
5. Payment Security
Fleecelle uses Shopify to support its online shopping and checkout experience.
Payment transactions are processed through the payment service providers enabled for our store.
These providers apply their respective security procedures and technical controls to payment transactions.
We do not require customers to provide complete payment card details through ordinary customer support emails.
Customers should enter payment information only through the authorized checkout interface.
For information about how personal information is collected, processed, and protected, please review our Privacy Policy.
While we take reasonable steps to support secure online transactions, no internet-based service can guarantee absolute security.
If you suspect unauthorized payment activity, please contact your payment provider promptly and notify our customer support team where appropriate.
6. Payment Authorization and Verification
Certain transactions may require additional verification by a card issuer or payment provider.
This may include identity confirmation, cardholder authentication, or other security checks.
These procedures are intended to help protect customers and prevent unauthorized or fraudulent transactions.
If verification is unsuccessful, payment may be declined or the order may be delayed or canceled, subject to applicable law.
If additional information is required to resolve a payment issue, we will contact you through an appropriate customer support channel.
Please do not send full credit card numbers, security codes, passwords, or other sensitive payment credentials by email.
7. Failed or Declined Payments
Payments may be declined for various reasons, including:
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Incorrect payment information
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Insufficient available funds
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Payment provider restrictions
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Card issuer security checks
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Expired or unsupported payment methods
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Temporary technical issues
If your payment is declined, please verify your payment information and follow the instructions displayed at checkout.
You may also contact your bank or payment provider for assistance.
If an issue appears to be related to our website or checkout process, please contact:
We will review the issue and provide reasonable assistance.
8. Duplicate or Unauthorized Charges
If you believe you have been charged more than once for the same purchase or notice an unexpected transaction associated with Fleecelle, please contact us.
Email: support@fleecelle.com
Please provide your order number, the transaction date, the amount charged, and a description of the issue.
For security reasons, do not send complete payment card numbers or card security codes.
We will investigate the matter using available order and payment records.
If an incorrect or duplicate payment is confirmed, we will arrange an appropriate correction or refund in accordance with applicable law and the relevant payment provider's procedures.
Customers retain their legal rights to dispute unauthorized or incorrect charges with their payment providers.
9. Order Confirmation and Payment Status
After successfully submitting an order, you should receive an order confirmation email at the email address provided during checkout.
The confirmation generally includes information such as:
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Order number
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Purchased products
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Order total
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Shipping details
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Relevant payment information
Please review your confirmation carefully.
If you do not receive an order confirmation or are uncertain whether a payment was successful, please contact customer support before submitting repeated payment attempts.
We can help review the order status and available transaction records.
10. Refunds and Cancellations
Refunds, returns, exchanges, and order cancellations are governed by our published Return & Refund Policy and applicable consumer protection laws.
For eligible returns, refunds are generally initiated within 5 business days after we receive the eligible returned item and confirm its eligibility.
After a refund is initiated, it may take approximately 5–10 additional business days for the funds to appear in your account, depending on your payment provider or financial institution.
Where applicable law requires a faster refund or a different procedure, those requirements will apply.
Approved refunds are generally returned to the original payment method used for the purchase.
If the original payment method is no longer available, please contact our customer support team for assistance.
We do not require customers to accept store credit instead of a monetary refund where a monetary refund is required by law.
For full eligibility rules and instructions, please review our Return & Refund Policy.
11. Billing Information
Customers are responsible for providing accurate and complete billing and contact information during checkout.
This may include:
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Full name
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Billing address
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Email address
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Other information required by the selected payment provider
Accurate billing information helps payment providers verify transactions and reduces the risk of unsuccessful payments.
If you discover an error after placing an order, please contact support@fleecelle.com as soon as possible.
12. One-Time Purchases and Recurring Payments
Unless a product or offer is expressly identified as a subscription or recurring payment arrangement before checkout, an ordinary purchase from Fleecelle is treated as a one-time transaction.
We do not automatically enroll customers in paid subscriptions through ordinary one-time purchases.
Any future subscription or recurring payment service would require clear disclosure of the billing frequency, applicable charges, cancellation terms, and any legally required customer authorization.
Customers will not be charged undisclosed recurring fees.
13. Taxes and International Payment Considerations
Applicable taxes and mandatory charges collected by Fleecelle will be disclosed during checkout as required by law.
For international transactions, currency conversion fees, foreign transaction fees, or other charges imposed independently by a customer's bank or payment provider may apply.
Any customs duties or import-related charges associated with physical delivery are addressed in our Shipping Policy and the applicable checkout disclosures.
Customers may contact us before placing an order if they have questions about the charges displayed at checkout.
14. Payment Disputes and Chargebacks
If you have concerns about a payment, billing error, undelivered order, or refund, you may contact our customer support team for assistance.
We will make reasonable efforts to investigate and resolve payment-related issues.
Customers also retain their applicable rights to dispute charges or request assistance directly from their card issuer or payment service provider.
Nothing in this policy restricts statutory chargeback, refund, or consumer protection rights.
15. Changes to This Payment Policy
We may update this Payment Policy to reflect changes in available payment services, checkout procedures, applicable laws, or business operations.
Any updates will be published on this page with a revised date.
Changes will not retroactively remove applicable consumer rights or alter completed purchase agreements where prohibited by law.
16. Contact Information
If you have questions about payments, billing, refunds, or transaction-related issues, please contact us.
Store Name: Fleecelle
Legal Business Name: FULLWIN (CHINA) BAGS COMPANY LIMITED
Registered Office Address:
Flat A-5, 9/F., Blk. A,
Mai Hing Ind. Bldg.,
16-18 Hing Yip St.,
Kwun Tong, Kowloon,
Hong Kong
Customer Support Email: support@fleecelle.com
Website: https://www.fleecelle.com
For product returns, please review our Return & Refund Policy for the applicable United States return address and return instructions.